Orders & Delivery

Order Processing:

  • Allume Feu store will process orders within 3-4 business days after you place your order. Orders placed from Friday to Sunday or on holidays will be processed on the next business day.
  • Allume Feu store reserves the right to refuse the order, and delay shipment in the event that the order cannot be shipped due to uncontrollable factors.
  • Once an order has shipped, we will send an email to your contact email provided on the order with shipment tracking information.
  • For customers from Hong Kong, Macao and Taiwan, please be sure to use the name on your ID card when filling out the shipping information.
  • Customers from regions and countries other than Hong Kong, Macao, and Taiwan, must fill in your shipping information in English. We cannot change the completed shipping information after check out.
  • A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page.
  • We do not offer invoice notes.
  • We are unable to combine different orders into one shipment.

 

Delivery: 

  • Our standard international shipping takes approximately 7-14 business days to arrive.
  • Allume Feu is not responsible for carrier delays, delays due to holidays, weather conditions, customs inspections, or other circumstances beyond our control.
  • Shipping address cannot be changed for shipped items. If you have any questions, please contact our customer service via: support@allume-feu.art
  • At this time we are unable to ship orders to P.O. Boxes. Orders made to any of these addresses will be cancelled.
  • It is not possible to choose a specific date and time for delivery.

 

Fees:

  • Our standard international shipping fee varies accoding to where you live, availabe for following regions and countries;
  • Our shipping does not include any duties of a specific country.

Asia Pacific: $30

India, Indonesia, Hong Kong SAR, Japan, Maco SAR, Malaysia, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam.

Africa: $50

Egypt, Morocco

Europe: $50

Austria, Belgium, Bulgaria, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lativa, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, United Kingdom.

North & Central America: $50

United States, Cananda, Mexico

South America: $50

Brazil, Chile, Colombia, Argentina

Oceania: $40

Australia, New Zealand